This Privacy Policy explains how Lexgo SpA ("Lexgo", "we") processes personal data when you visit our website, contact us, or use our Services. It supplements the Terms and Conditions and our security practices.
If you have questions, write to us at contacto@lexgo.cl.
1. Data controller
- Company name: Lexgo SpA
- Contact email: contacto@lexgo.cl
- Website: getlexgo.com / platform app.lexgo.cl
Lexgo processes personal data in accordance with applicable Chilean data protection regulations (including Law No. 19.628 and, where applicable, Law No. 21.719 and its implementation framework).
2. Data we may collect
2.1 Website and contact forms
When you submit a request (for example, through “Get started” / contact), we may receive:
- Name
- Email address
- Phone number (optional)
- Company
- Message or comment (optional)
- Technical submission metadata (date, CTA source, language, approximate IP via hosting infrastructure)
2.2 Account on the Lexgo platform
If you create or use an account on the platform, we may process data such as your name, email, phone number, access credentials, and the information or documents you upload to use the Services, in accordance with the Terms.
2.3 Usage and security data
We may record access events (for example, login, device type, IP address) and signals necessary for security, abuse prevention, and service operation, in accordance with our security practices.
2.4 Cookies and similar technologies
See the Cookie Policy.
3. Purposes of processing
We use personal data to:
- Respond to commercial or support requests and contact you.
- Provide, operate, and improve the Services.
- Manage accounts, billing, and the contractual relationship.
- Comply with legal and crime-prevention obligations (Law No. 20.393), where applicable.
- Protect platform security and prevent fraud and abuse.
- Send operational communications relating to the service (for example, changes to terms or relevant incidents).
We do not sell your personal data.
4. Basis for processing
We process data when necessary to:
- Perform or prepare a contractual relationship or a request you send us.
- Comply with legal obligations.
- Pursue Lexgo's legitimate interests in operating, securing, and improving the website and the Services, provided that your rights do not override those interests.
- Act on your consent, where required by law (for example, certain non-essential cookies, if applicable).
5. Processors and recipients
We may share data with providers that help us operate, under instructions and appropriate security measures, for example:
- Hosting and infrastructure (e.g. AWS / Vercel)
- Transactional email (e.g. Amazon SES)
- Anti-bot protection (e.g. Cloudflare Turnstile)
- Payment processing (e.g. Stripe), when you subscribe to paid plans
- Internal support and notification tools (e.g. team channels)
We may also disclose data when required by law or to exercise or defend legal rights.
6. International transfers
Some providers may process data outside Chile. In those cases, we seek reasonable protection mechanisms aligned with applicable regulations and our security practices.
7. Retention
We retain data for as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and enforce agreements. On the platform, administrators may request deletion of customer data in accordance with the Terms and published security practices; backup copies may take an additional period of time to be deleted.
8. Security
We apply reasonable technical and organizational measures (encryption in transit and at rest, access control, monitoring, and incident processes). Details are described in Security Practices. No system is 100% secure; we ask you to protect your credentials and notify us of unauthorized use.
9. Your rights
Under applicable regulations, you may request access, rectification, cancellation, or objection to the processing of your personal data, and other rights recognized by law. To exercise these rights, write to contacto@lexgo.cl, stating your request and a means of contact. We may ask you for reasonable information to verify your identity.
10. Minors
The Services are intended for businesses and professionals. We do not knowingly collect data from persons under 18 years of age.
11. Changes
We may update this Policy. We will publish the current version on this page. Continued use of the website or Services after a material change means that you have become aware of the update, without prejudice to additional notices where appropriate.
12. Contact
Lexgo SpA — contacto@lexgo.cl